MediDrop Support – Pharmacy Halo

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Using MediDrop

Frequently Asked Questions

What can I use DocLink for?

How much does it cost?

DocLink has no ongoing subscription fees and is free to access within our Pharmacy Halo Hub software. As patients pay for the service in the pharmacy itself, Medmate will charge your pharmacy monthly for any appointments you book.

While DocLink comes default with recommended prices for Scripts Requests and Consults respectively (which cover both Medmate’s cut and your own professional services fee), you have complete freedom to charge what you want and thus determine your own profit margins. If you’d like more specific pricing information, please contact us.

For a limited time, Medmate are also offering for your pharmacy’s first Script Request or Consult to be free of charge. This allows you to experience the benefits of DocLink first-hand with a real patient without any commitments or risk.

What medications can be prescribed by Medmate doctors?

Firstly, Medmate doctors will not prescribe controlled substances, narcotics, opioids, or any controlled/monitored drugs and medications requiring close monitoring by a doctor. This includes all Schedule 8 medications and Schedule 4 Restricted medications (e.g., benzodiazepines, codeine, tramadol, and other high risk hypnotic sedatives).

Aside from this, Medmate doctors are able to prescribe a wide range of medications across numerous conditions. For acute issues, this can include prescriptions like antibiotics, among many others. To explore the full scope of what the Consult service covers, visit our Example Consult Scenarios help page.

Medmate doctors also reserve the right to decline prescribing any medication, based on their professional medical advice.

What's the average wait time for consults?

Medmate strives for DocLink patients to be on the phone consulting with a doctor within 15 minutes from them being booked. This waiting time is actively monitored to ensure quality of service and timely solutions to patient’s issues while they’re still waiting in the pharmacy.

On top of this, a representative from the operations team at Medmate will always call the patient within a few minutes of being booked in. This is largely to provide reassurance that their appointment request is being handled, but they may also confirm the patient’s information and inform them of delays if there are any to ensure patient expectations are effectively managed.

What are Medmate's hours of operation?

Can non-pharmacist staff in the pharmacy use DocLink?

What happens if the doctor refers the patient to emergency? Can they get a refund?